Politica de envios

Shipping Policy

At Basesunworks, our goal is to offer you the best shipping options, no matter where you live. Every day, we ship to hundreds of customers across the globe, ensuring high levels of service and responsiveness.

---

Order Processing Time

• Processing Time: All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation. This includes order verification, quality checks, and packaging.

• Once your order is processed, it will be dispatched from our fulfillment center.

---

Estimated Shipping Time by Region

⚠️ Please note: Delivery times are estimates and may vary depending on customs clearance, local postal service efficiency, and unexpected logistics disruptions.

---

Shipping Fees & Customs

• Shipping Fees: We offer free standard international shipping on all orders — no minimum purchase required.

• Customs & Duties: Most international shipments are not subject to additional import taxes or duties. However, customs policies vary by country, and customers are responsible for any applicable customs fees imposed by their local government.

---

Lost or Undelivered Packages

We guarantee delivery of your order. If your package:

• Is delayed beyond 20 days, or

• Shows no tracking updates for more than 7 days, or

• Is marked as delivered but you did not receive it,

Please contact our support team at support@basesunworks.com. We will:

• Investigate the shipment with the carrier, and

• Reship the item free of charge or issue a full refund if the package is confirmed lost or undelivered.

---

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for the tracking link to become active.

---

Need Help?

If you have questions about shipping to your country or need assistance with your order, reach out to our team anytime at:
📧 support@basesunworks.com